Typical response time: 1 business day
Monday – Friday, 09:00 – 18:00 CET. We aim to respond to all messages within 24 hours on business days.
Choose a topic
Questions about features, account access, or how the platform works.
info@pyramidfinance.eu →Found something broken? Share the URL, browser, and a screenshot if possible.
info@pyramidfinance.eu →GDPR data access, correction, or deletion requests. Processed within 30 days.
info@pyramidfinance.eu →API access, data licensing, advisor onboarding, or press enquiries.
info@pyramidfinance.eu →Direct Email
Prefer to write directly? Reach us at our main support address — we triage all incoming messages daily.
info@pyramidfinance.euRegistered Office
Note: This is our registered legal address. For support queries please use email — we do not currently accept walk-in visits.
For data protection requests under GDPR (access, rectification, erasure, portability), email info@pyramidfinance.eu with the subject line "Data Request (GDPR)". We process all requests within 30 days in accordance with applicable EU law.